establishes five fundamental skills to support a culture of safety and focus on eliminating escalating behavior before it even begins
The Lalemand Red Behavior Scale®
demonstrates how to accurately assess escalating behavior to determine the level of danger is presents and choose a safe effective, Minimum Impact Response to the unwanted behavior
The Green Behavior Zone™
identifies the three areas of richness in an individual's life so those in your care can better deal with stress, achieve more satisfaction with life, and stay safe
Making a Clear Request
reviews the importance of using direct and precise communication to help make request more effective and avoid resistance and ambiguity
Keeping a Conversation on Track
teaches techniques that can be used to avoid resistance when making a request and keep a conversation on track
Offering Choices
trains how to offer positive choices to replace unwanted behavior and empower those in your care to feel more in control of their situation
Generating Cooperation
helps learners to avoid getting a "No" response by properly assessing when someone is ready, willing, and able to cooperate
Defusing Techniques
shows ways to intervene as quickly as possible and in a calm and respectful way to separate arguing individuals in your care and restore calm and safety
