Welle Online Training Library


Defusing Thumbnail-1

Price: $60/user
Includes the Following 6 Modules:


SMART Thumbnail

The S.M.A.R.T Principles®

  • establishes five fundamental skills to support a culture of safety and focus on eliminating escalating behavior before it even begins

The Lalemand Red Behavior Scale® 

  • demonstrates how to accurately assess escalating behavior to determine the level of danger is presents and choose a safe effective, Minimum Impact Response to the unwanted behavior
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Making a Clear Request

  • reviews the importance of using direct and precise communication to help make request more effective and avoid resistance and ambiguity

Keeping a Conversation on Track

  • teaches techniques that can be used to avoid resistance when making a request and keep a conversation on track
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Offering Choices

  • trains how to offer positive choices to replace unwanted behavior and empower those in your care to feel more in control of their situation

Defusing Techniques

  • shows ways to intervene as quickly as possible and in a calm and respectful way to separate arguing individuals in your care and restore calm and safety
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Defusing Thumbnail-1

Price: $65/user
Includes the Following 6 Modules:

The S.M.A.R.T Principles

  • five fundamental skills to support a culture of safety and focus on eliminating escalating behavior before it even begins

The Lalemand Red Behavior Scale 

  • how to accurately assess escalating behavior to determine the level of danger is presents and choose a safe effective, Minimum Impact Response to the unwanted behavior

Making a Clear Request

  • the importance of using direct and precise communication to help make request more effective and avoid resistance and ambiguity

Keeping a Conversation on Track

  • techniques that can be used to avoid resistance when making a request and keep a conversation on track

Offering Choices

  • how to offer positive choices to replace unwanted behavior and empower those in your care to feel more in control of their situation

Defusing Techniques

  • ways in which to intervene as quickly as possible and in a calm and respectful way to separate arguing individuals in your care and restore calm and safety
Defusing Thumbnail-1

Price: $65/user
Includes the Following 6 Modules:

The S.M.A.R.T Principles

  • five fundamental skills to support a culture of safety and focus on eliminating escalating behavior before it even begins

The Lalemand Red Behavior Scale 

  • how to accurately assess escalating behavior to determine the level of danger is presents and choose a safe effective, Minimum Impact Response to the unwanted behavior

Making a Clear Request

  • the importance of using direct and precise communication to help make request more effective and avoid resistance and ambiguity

Keeping a Conversation on Track

  • techniques that can be used to avoid resistance when making a request and keep a conversation on track

Offering Choices

  • how to offer positive choices to replace unwanted behavior and empower those in your care to feel more in control of their situation

Defusing Techniques

  • ways in which to intervene as quickly as possible and in a calm and respectful way to separate arguing individuals in your care and restore calm and safety
Defusing Thumbnail-1

Price: $65/user
Includes the Following 6 Modules:

The S.M.A.R.T Principles
The Lalemand Red Behavior Scale
Making a Clear Request
Keeping a Conversation on Track
Offering Choices
Defusing Techniques


In this bundle you will learn:

  • five fundamental skills to support a culture of safety and focus on eliminating escalating behavior before it even begins
  • how to accurately assess escalating behavior to determine the level of danger is presents and choose a safe effective, Minimum Impact Response to the unwanted behavior
  • the importance of using direct and precise communication to help make request more effective and avoid resistance and ambiguity
  • techniques that can be used to avoid resistance when making a request and keep a conversation on track
  • how to offer positive choices to replace unwanted behavior and empower those in your care to feel more in control of their situation
  • ways in which to intervene as quickly as possible and in a calm and respectful way to separate arguing individuals in your care and restore calm and safety
Defusing Thumbnail-1

Price: $65/user
Includes the Following 6 Modules:

SMART Thumbnail

The S.M.A.R.T Principles are five fundamental skills that support a culture of safety. They are easily learned can be applied to any situation. They help you ask, “How can my behavior now prevent something from happening in five minutes?” Or, what can I do today to prevent an incident from happening tomorrow? It's all about eliminating challenging behavior before it even begins. 


The Lalemand Red Behavior Scale is an ASSESSMENT TOOL for you to use when working with people who are under a high level of stress and there has been a change in their baseline behavior. It is used to observe behavior, determine the level of danger the behavior presents, and choose a safe, effective Minimum Impact Response to the unwanted behavior. 

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The Green Behavior Zone identifies three areas of richness in an individual’s life. Identifying and enhancing elements in each of these categories improves the quality of life for the individuals we work with, resulting in less resistance and violent behaviors. This module explores how to use the Green Behavior Zone to build richness into individuals’ lives so they can better deal with stress, achieve more satisfaction with life, and stay safe. 

Defusing Thumbnail-1

Price: $65/user
Includes the Following 6 Modules:

Module 1 - The S.M.A.R.T.® Principles
The S.M.A.R.T Principles are five fundamental skills that support a culture of safety. They are easily learned can be applied to any situation. They help you ask, “How can my behavior now prevent something from happening in five minutes?” Or, what can I do today to prevent an incident from happening tomorrow? It's all about eliminating challenging behavior before it even begins. 


Module 2 - The Lalemand Red Behavior Scale®
The Lalemand Red Behavior Scale is an ASSESSMENT TOOL for you to use when working with people who are under a high level of stress and there has been a change in their baseline behavior. It is used to observe behavior, determine the level of danger the behavior presents, and choose a safe, effective Minimum Impact Response to the unwanted behavior. 


Module 3 - The Green Behavior Zone™
The Green Behavior Zone identifies three areas of richness in an individual’s life. Identifying and enhancing elements in each of these categories improves the quality of life for the individuals we work with, resulting in less resistance and violent behaviors. This module explores how to use the Green Behavior Zone to build richness into individuals’ lives so they can better deal with stress, achieve more satisfaction with life, and stay safe.